At Mobibazzar.com, we are committed to ensuring customer satisfaction with every purchase. If you are not fully satisfied with your order, you may be eligible for a refund or return under the terms outlined below.

1. Eligibility for Returns

  • Products can be returned within 7 days of delivery if they are defective, damaged, or incorrect.

  • The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

  • Returns will not be accepted if:

    • The product is damaged due to misuse or negligence.

    • The product shows signs of being used or tampered with.

    • The product was purchased during a clearance sale or is a non-returnable item (customized or perishable goods).

2. Return Process

To initiate a return:

  1. Contact our customer support at gajjasurendra@gajjamax.com or call +91 91214 68564 within 7 days of receiving the order.

  2. Provide your order number, product details, and reason for return.

  3. Our support team will guide you through the pickup or return shipping process.

  4. Once the item is received and inspected, we will notify you regarding the status of your refund.

3. Refund Process

  • If your return is approved, a refund will be issued to your original payment method within 7–10 working days.

  • Shipping and handling charges are non-refundable unless the return is due to our error (damaged, defective, or wrong item delivered).

  • In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer after confirming your bank details.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized products.

  • Downloadable digital goods or software.

  • Gift cards, vouchers, or subscription-based services.

  • Items sold under special offers, clearance, or final sale categories.

5. Exchange Policy

  • Exchanges are allowed only for the same product in case of defects or damage.

  • If the requested product is unavailable, a full refund will be issued instead.

6. Contact for Assistance

If you have any questions about your return or refund, feel free to contact us:
📍 Address: 3/1472, Side Room, Gandhi Road, Proddatur, Kadapa District, Andhra Pradesh – 516360
📞 Phone: +91 91214 68564
📧 Email: gajjasurendra@gajjamax.com